PERSON RESPONSIBLE FOR PAYMENT MUST SIGN THIS FORM AND RETURN THE TOP COPY (KEEP SECOND COPY FOR YOUR RECORDS) OR  CHECK THE BOX ON OUR SHOPPING CART SIGNOUT PAGE, SIGNIFYING ACCEPTANCE OF THIS DOCUMENT, OUR BUSINESS VALUES, AND OUR QUALITY STANDARDS FOR CORSET ORDERS ONLY  ROMANTASY  TERMS & POLICIES ("TERMS") REGARDING ORDERS FOR PRODUCTS MADE CUSTOM OR MADE WHEN ORDERED, SERVICES, AND REGISTRATION FEES  2912 Diamond St., SF, CA 94131          (415) 587-3863         inquiry@romantasy.com

  NAME:__________________________________ STYLE: _____________________________ DATE: _________    MAKER:______________ 

DEPOSIT:__________________  BAL. _____________________ (due within seven days notice we are ready to ship)

1. DEPOSITS OR PAYMENTS:  Please order thoughtfully since after we either (1) process a deposit or payment or (2) open an administrative record, we are unable to refund or waive these whether funded directly with new monies or by application of credit at client's request. If we have not yet accepted or taken a deposit or payment nor opened an administrative record, and you cancel your order, there is a $50 cancellation fee. If you place a final order (SEE ITEM 4) and you change your mind during production, there will or may be a $50 Change Order fee and may be additional fabric or design costs added to your balance. Final corset orders will not be re-priced due to weight loss or weight gain during production. Please note: one advertised discount if any, at a time applies to one order and may require pre-payment of the entire purchase price.

2. REFUNDS, EXCHANGES, CREDIT, AND DISCOUNTS:  We cannot refund deposits or purchase price, or  exchange or offer credit on products made according to your specifications, professional standards in the field, and your individual  design decisions and measurements. That is because we rely on your accuracy when you submit measurements or conduct your own muslin fitting (SEE ITEM 14), and because your final product is unique and a piece of wearable art made especially for you. Others may not value it as highly and it may not fit anyone else. You may always inquire about our consignment services. Consultation service or registration fees are also not refundable (unless we cancel; SEE ITEM 10), however with 24-hr. advance notice, you may reschedule appointments within 3 months in order to have your deposit apply. We do not refund shipping fees, yours or ours. When a substantial defect in materials or construction are present, then we issue refunds by  business check no later than about 1 month from our agreement to do so, or exchange your product for a new one at your option, when all of the following conditions are present:  (1) we cannot repair the product at all or within a reasonable time; (2) you call the defect to our attention within 14 days of product delivery,  (3) with our advance authorization,  you return the product within 1 month of your notification to us; (4) you have not worn the product for purposes other than assuring fit & feel; (5) you have not caused damage by  mistreatment,  improper wearing, or lacing down in contradiction to common sense or our Wear and Care ("W&C") Instructions. Only one discount, if any, at a time will apply to an order.

3. ONE YEAR COMPLETION DATE:  Because ROMANTASY is a small business offering personal service on an individually crafted product & has limited storage facilities, we set a 7-day period for return for a mailed muslin (SEE ITEM 15) as well as payment of final balances due, and a 1-year period for completion of all orders. After said period we will or may notify you that we need to complete your order &/or close our books, summarizing any steps you have agreed to take on which may be delaying completion. In addition, in order to manage our busy production schedule and to ensure that details of our client's orders are correct, we require your prompt answer to our requests and questions. If we don’t hear from you in a reasonable time of our email, snailmail, or phone calls, we may or will send you a certified letter setting a deadline for your reply or action and adding $25US or $35non-US to your balance.  After that deadline and without further notice, your deposit or payment may or will be subject to FORFEITURE to cover administrative costs. However, this deadline may be extended in the event of a true emergency on your or our parts, if fabric or components become unavailable before we can obtain them, or if some unforeseen re-patterning or multiple muslins are required, in which case we work expeditiously to finalize these steps &/or obtain an adequate substitute you approve. We do our best to complete your order in a timely fashion thereafter & expect the same if you take on certain steps in the process.

4. 'FINAL' ORDERS:  We do not normally open an administrative record, undertake work, process a deposit, or give you position in the production queue until your order is 'final' including your 'ok' of these Terms, Quality Standards ("QS") webpages, Business Values ("BV") statement, and your selection of final maker or artist, fabric, embellishments, style, and deposit or full payment. Even if we waive this term at your request, all other Terms still apply.

5.  DELIVERY TIME TO BE EXPECTED ON YOUR PRODUCT (excepting only items in-stock which are typically ready for shipment within 1-5 days):  (1) We agree to deliver your item on a date certain: _________________________________ or as negotiated during production (which may entail a rush fee plus a $50 Change Order fee (SEE ITEM 1), or (2) Your order will be delivered in approximately 2-3 months for corsets or as stated: ____________

We do our best to deliver your order in a timely fashion (you may inquire after this date) & post you on unanticipated substantial delays that exceed 4 weeks or more from our estimate above; we do not regularly post you. When inquiring please state your corsetmaker's/seamstress’s name. Please understand that orders are made 1-up by human hands. Delays (even up to 6-12 mos.) may occur due to circumstances such as: (1) Change Orders, (2) a delay beyond 1 week in you returning a mail muslin/booking a fitting appointment, (3) specialty orders, (4) spam problems, (5) customs, (6) loss by USPO/other carrier, (7) fabric shopping, (8) unique unanticipated patterning or print mirror-matching, (9) time of year, (10) corsetmaker’s/seamstress’ unanticipated workload change, (11) availability of components in the marketplace, (12) serious health/family emergencies, & other. Please note that delivery of  items returned for repair even with priority may also be impacted by the above events. Prices or delivery times quoted directly by your corsetmaker constitute estimations subject to our approval.

6. YOU ARE RESPONSIBLE TO UPDATE MEASUREMENTS IF YOU LOSE OR GAIN WEIGHT AT ANY TIME BEFORE FINAL GARMENT PRODUCTION & NO LATER THAN ONE MONTH FROM ORDER:  Small changes can make large differences  & may or will result in an ill-fitting garment or muslin. We use your original measurements unless we hear from you. Should your measurements change, then repairs to your final garment or another interim muslin if needed, are usually at client’s expense with further delay in receipt of the final order.

7.  WE REQUIRE THE ORIGINAL OR FAXED SIGNATURE OF PERSON PAYING ON ORIGINAL SNAILMAIL ORDER FORM AND THIS FORM IN HARD COPY, OR ON OUR SHOPPING CART AT CHECKOUT, & ON EACH CHANGE ORDER DURING PRODUCTION:  Your signature tells us that you have read, had the opportunity to ask questions, and agree with details specified (1) in your final Order or Change Order, (2) our BV statement, (3)  these Terms, anD  (4) our QS pages (applicable only to in-stock, custom, or made when ordered corsets).

8.  SHIPMENT:  After balances are paid, we ship by USPO priority mail with signature confirmation and insurance, including a our valuable W&C Instructions for corsets shipping fees are typically $22-30 US/$40 non-US). On occasion your corsetmaker/seamstress will ship your order in the same way from his or her location. You may elect Fed Ex or another carrier at cost plus $10. Some Change Orders may or will require additional shipping fees. We cannot be responsible for customs tariffs imposed or delays by customs which can take 1 mo. or more. If our carrier or your customs loses your order, we ask reasonable time to file a claim then give you reasonable production priority in the remake. We will  verify your address before shipping, however we cannot be responsible for shipping to an address that is no longer valid if you move; PLEASE UPDATE YOUR ADDRESS AND PHONE  IF YOU MOVE !

9.  WE NORMALLY REQUIRE A 50% DEPOSIT WITH ORDER, HOWEVER WE REQUIRE FULL PREPAYMENT ON  SOME DISCOUNT OR SALE OFFERS  & ALL RUSH, INTERNATIONAL, & P.O. BOX ORDERS:  by check, MO, Master Card, Visa or Discover; no Am Ex or COD.

10. RESCHEDULING OR CANCELING APPOINTMENTS:  We prepare in advance for consultations, muslin fittings, and other requested or scheduled appointments, and we attempt to timely produce your (& other client’s) order. Thus, please take appointments seriously. If you miss one, you may have to go to the back of the production queue. Please give us a 24-hr. advance notice if you need to reschedule - and do so within three months for your deposit to apply. In the event we do not hear & you don’t appear at an appointment, absent emergencies we may or will add $50-75 to your balance for skipped appointments.

11. IF YOU CHOOSE TO PURCHASE YOUR OWN FABRIC:  Your order will normally not be considered 'final' & your place in the production queue will not be maintained (SEE ITEM 4). Please request our advance approval of a fabric swatch to avoid you purchasing fabric that may require additional overlay or pattern-matching labor charges which can be hefty (up to $75-100 or more) & to avoid you purchasing a fabric that your chosen corsetmaker/seamstress may or cannot use, or a fabric that is unsuitable for the style you have chosen or for our tight-lacing ROMANTASY corset quality. We cannot compensate you for your additional expenses for fabric that is unusable and which we have not pre-approved.

12. DESIGN AND MEASUREMENT INFORMATION YOU SUBMIT to us or we take on your behalf  becomes our confidential proprietary information. We do not give out measurements we take (even to you) since they are not applicable to products made by others and represent our particular techniques and approaches. Upon your request, we will never sell, reproduce, or give away any unique elements of your individual product.

13. SOME FABRIC OR LABOR PRICES MAY VARY:  We make every attempt to quote accurate prices when you place your order. On rare occasions there may be a small increase in fabric or labor price added to your balance due to the following: (1) sometimes we have to estimate fabric or labor prices (noted on your order form as “TBD” or to be determined) or estimate how many muslins or what exact corset components (such as extra boning or a heavy busk) may be necessary to ensure quality & fit; (2) sometimes we encounter an unanticipated size or design fee, or, (3) when we go shopping or consult your maker we find a price difference in fabric you chose,  (4) she/he recommends another muslin to ensure proper fit, or (5) sometimes a  pattern  involves extra time & charge once your corsetmaker reviews your order. You will obtain the benefit of any decrease deducted from your balance. To give us some leeway, we will assume from this order that you authorize an addition of from 1%  to 10%  of your fabric, labor, or total order cost in order to cover price increases we encounter to cover the above,  which increase  you agree is insubstantial. (For example all double boning, versus the standard single with double, on a Sue Nice corset adds $45 or about 8% to her base price) If the increase would add 11% or more we notify you & you may (1) authorize us to bill the additional charge with your balance, or (2) cancel your order for 5% of order fee for work done to date.